Why Our Clients Selected Us

Client satisfaction is critically important to us. We undertake regular feedback surveys and job completion reviews. Here are some quotations:

• "I see Jermyn as a partner. They provide a higher level of understanding...they are flexible and plug the gaps in our thinking." (Utilities client)

• "We selected Jermyn because of their straightforward approach and experience in our sector. They have a good range of clients and are used to dealing with companies of our size." (Insurance client)

• "Jermyn are very credible people and have an expanding knowledge of their topic. Good value for money." (Insurance client)

• "It was very important to us to receive independent advice. Jermyn are well skilled, know their job and have a professional approach." (Higher Education client)

• "Jermyn have carried out a very effective onsite study." (Insurance client)

• "Jermyn's responsiveness is excellent." (Police Force client)
  

• "Jermyn's key strength is its people and the relationships that we have built with them." (Manufacturing client)
  
  
• "Very professional, friendly likeable people." (Transport and Distribution client)
  
• "Jermyn were very professional, very helpful and efficient. They were open minded and listened to us. They provided a good framework to guide what we should do in the future." (Infrastructure Project Management client)
  
• "Jermyn had a good understanding of our requirements...we provided them with a lot of detailed information internally. This enabled them to reduce their work. They are very open and flexible." (Higher Education client)
  
• "They were very, very good and spent a lot of time with us to understand the requirements and really got to know us." (Higher Education client)

Specific comments about our work include:

• "Thank you for explaining the process so well to us...with the information that you gave us and working through an example together it has made the job a lot easier." (Transport and Distribution client)
  
• "Knowledgeable presentation given in a professional way. A very thought provoking, realistic exercise." (Insurance client)
  
• "I now feel happier that I could cope with a disaster." (Insurance client)
  
• "The (Continuity Blueprint) was an excellent report. It certainly meets our expectations. We will definitely implement your recommendations." (Higher Education client)
  
• "Your assistance has been invaluable this year and I hope and look forward to us continuing in this way in 2007." (Financial services client)
  
• "I would like to express a personal thanks for your company's efforts and a sincere appreciation of your expertise and approach." (Higher Education client)
  
• "A really useful day. Great experience. Your report was brilliant." (Higher Education client)

• "The work you did for us (Continuity Blueprint) has proved to be extremely useful...and continues to be the basis of our Business Continuity Strategy which has enabled us to obtain considerable additional funding to improve the resilience of our systems." (Higher Education client)

• "You are professional and diligent and a pleasure to work with...you have contributed a lot to the improvements in business continuity management." (Financial services client)

• I thought the exercise was very well run and very valuable." (Utilities client)

• "I thought the exercise was extremely well designed - it was very realistic, challenging and a good test of our plans." (Financial services client)

• "… the event was really well designed and an excellent test of our CMT procedures. Everyone really entered into the role play and at times it felt very life like! I think that we have learnt a tremendous amount from the exercise and have some really good practical suggestions/actions to improve our processes." (Financial services client)
  

• "The best training course I have been on in a long, long time." (BS 25999 auditor)
  

• "Many thanks for the session.  I was really pleased with the level of engagement and interest we had on the day, and I am sure a lot of that was down to the way the session was run."  (Higher Education client)
  
  

We are innovative. We deliver innovation to our clients in everything that we do. It's in our nature...

Strategic Direction

The founding principles of the company are best advice and independence. These principles form the basis for our development plans and enable us to continue adapting our services to customers needs and changing environmental drivers, rather than simply delivering the same set of services. Our business model allows time for market research, intelligence gathering and product development.

Innovative People

At Jermyn Consulting we do not have a team of consultants who are "jack of all trades" following a rigid process. Through our recruitment policies we employ consultants with a wide range of skills and knowledge who work as a team to identify and solve problems for our clients. Our consultants' backgrounds include auditing, emergency services, risk management, insurance, IT service management, IT outsourcing, data storage management, applications and software development, armed forces, project management, operational management as well as consulting services.

An effective system of performance management and personal development ensures that all consultants are tasked with and contribute to the development of innovative products.

Innovative Services

Combining our strategy and people, our services are constantly changing to adapt to the new situations and requirements. For example, we anticipated the likelihood of terrorist attacks on major commercial centres and developed a variety of solutions to enable our clients to rapidly communicate with stakeholders during an emergency. These included staff help lines and web-based information sites. Clients who deployed these solutions following the events of 7th July 2005 have praised their effectiveness.

We constantly improve and adapt the services we offer customers to validate business continuity arrangements. The tests and exercises we are involved in take account of up to date developments within the client organisation and the external environment.

Research and Intelligence Gathering

All employees in Jermyn Consulting participate in research and intelligence gathering. We conduct regular brainstorming meetings to anticipate upcoming issues and threats and, where appropriate, we develop products and services to address these. For all major emergencies (whether affecting our clients or not) we conduct post-incident reviews to identify lessons to be learned and remedial actions to be taken. Our consultants are involved in a range of Study Groups, Special Interest Groups and Consultations. We have contributed to all major initiatives in the field of standards and best-practices.

We are members (individually or corporately) of relevant bodies and associations such as the Business Continuity Institute, Chartered Insurance Institute, Emergency Planning Society, IT Service Management Forum. We are happy to share our research with our clients.